Gabriel Technological Innovation operates an online retail store selling pet supplies, including dog crates, cat trees, and pet feeding products. Please review our return and refund policy carefully before making a purchase.
1. All Sales Policy
All products are sold through our official website:
https://gabrieltechnologicalinnovation.com
By placing an order, you acknowledge and agree to the terms outlined in this Return & Refund Policy.
2. Return Eligibility
We accept returns only if all of the following conditions are met:
- Return request is submitted within 14 calendar days of confirmed delivery
- Item is unused, unassembled, and in original packaging
- Item is in resalable condition
- Proof of purchase (order number) is provided
Returns that do not meet these conditions will be refused.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Used, assembled, or damaged items not caused by shipping
- Items returned after the 14-day return window
- Items returned without prior authorization
- Clearance, promotional, or final sale items
- Products showing signs of misuse or pet-related damage
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.
To request a resolution, please email:
- Order number
- Clear photos or videos of the issue
- Outer packaging (if damage occurred during shipping)
After verification, we may offer a replacement or a refund, at our discretion.
Claims submitted after 48 hours may not be accepted.
5. Return Authorization Process
All returns require prior approval.
To request a return, contact us at:
Email: info@gabrieltechnologicalinnovation.click
Approved returns will receive return instructions.
Unauthorized returns will not be processed or refunded.
6. Return Shipping Costs
- Customers are responsible for all return shipping costs, unless the item is confirmed defective or incorrect
- Original shipping fees are non-refundable
- We are not responsible for lost or delayed return shipments
For large or heavy items (such as dog crates or cat trees), return shipping costs may be significant and are the customer’s responsibility.
7. Refund Processing
- Refunds are issued only after the returned item is received and inspected
- Approved refunds are processed within 5–10 business days
- Refunds are issued to the original payment method only
- Processing times may vary depending on the issuing bank or payment provider
We do not issue refunds for refused deliveries or unclaimed shipments.
8. Order Cancellations
- Orders may be canceled only before shipment
- Once an order has been shipped, it cannot be canceled and must follow the return process
- Orders already in fulfillment or transit are not eligible for cancellation
9. Chargebacks & Disputes
Customers are encouraged to contact us first to resolve any issues.
Unauthorized chargebacks or payment disputes may result in refusal of future service.
10. Contact Information
If you have questions regarding this policy, please contact us:
Company: Gabriel Technological Innovation
Website: https://gabrieltechnologicalinnovation.com
Email: info@gabrieltechnologicalinnovation.click
Phone: +1 (267) 384-8123
Address: 6207 Colbath Ave, Van Nuys, CA 91401, United States